Shipping policy

Last Updated: 20th June 2026

At Sheffield G Collections, we take great care in packaging and shipping every item to ensure it arrives safely and in the condition described.

Order Processing

All orders are processed and dispatched within 3 business days of receiving payment, unless otherwise stated on the product page.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive confirmation and tracking information (where available).

Shipping Rates

Shipping costs are calculated at checkout and are based on the destination, package size, and shipping method selected.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Delivery Times

Estimated delivery times may vary depending on your location and the shipping service used.

Typical delivery estimates are:

  • United Kingdom: 1–5 business days after dispatch
  • International: 5–20 business days after dispatch

Please note that these are estimates only and are not guaranteed.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by their country's customs authorities.

Sheffield G Collections has no control over these charges and cannot predict their amount.

Tracking

Tracking information will be provided where available. It is the customer's responsibility to monitor the shipment using the tracking details provided.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order is returned to us, additional shipping charges may apply before the item can be resent.

Lost or Delayed Parcels

While we work with reliable shipping providers, delays can occasionally occur due to factors outside our control, including weather, customs processing, courier disruptions, or peak shipping periods.

If your parcel appears delayed, please contact us and we will assist in investigating the shipment.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of:

  • The packaging
  • The shipping label
  • The damaged item

This will help us investigate the issue and determine an appropriate resolution.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us using the details provided on our website.