Refund policy
Last updated: 31 August 2026
Every jacket we sell is a single second hand garment, sourced, cleaned, checked and measured before it is listed. We photograph each one and describe it honestly. If something is not right, we will put it right.
Changing your mind
If you buy through our website you have the right to cancel your order within 14 days of receiving your item, for any reason.
To exercise that right, tell us within 14 days of delivery by email or WhatsApp. Once you have told us, you have a further 14 days to send the item back.
Returned items must be:
- in the same condition as received
- unworn other than reasonable inspection, in the way you would inspect a garment in a shop
- free from new damage, stains, odours or alterations
- returned with any original tags or packaging where they were supplied
You are responsible for the cost of return postage when you are simply changing your mind. We recommend a tracked service, as the item remains your responsibility until it reaches us.
We will refund you within 14 days of receiving the item back, or of receiving proof that you have sent it, whichever is sooner. Where the law requires it, we will also refund the standard delivery charge you originally paid.
We may reduce your refund to reflect any loss in the value of the item caused by handling beyond what would reasonably be permitted when inspecting a garment.
If an item is faulty, damaged or not as described
This is separate from changing your mind, and your rights are stronger.
Under the Consumer Rights Act 2015, if an item is faulty, not as described, or not of satisfactory quality, you have the right to reject it and receive a full refund within 30 days of receiving it.
After those 30 days, you remain entitled to a repair or a replacement, and to a refund or price reduction if a repair or replacement is not possible or does not resolve the problem.
Where an item is confirmed faulty, not as described, or incorrectly supplied, we cover the return postage. Contact us and we will arrange it.
What counts as vintage wear rather than a fault
Every item we sell is second hand and most are decades old. Expect creasing at the elbows and cuffs, softening and shine on high wear areas, light surface marks, and some slack in old ribbed knit.
Where such characteristics are visible in the photographs or written into the listing, they are part of the garment and are not treated as faults. Every jacket is photographed and no mark, crease or scuff is edited out.
Please read the photographs, the measurements and the description before buying. If you want more photographs or a specific measurement, ask us before you order and we will send them.
When we may refuse a return
We may refuse a return where:
- the item has been damaged after delivery
- the item has been altered, cleaned or repaired by the customer
- the item is returned in a condition materially different from that in which it was sent
- the request falls outside the applicable return period
None of the above affects your rights in respect of an item that was faulty or not as described when it reached you.
How to start a return
Email qktextiles@gmail.com or message +44 7438 145175 on WhatsApp. Tell us your order number and which item you are returning.
We will confirm the return address and the next steps. Please do not post an item back before contacting us, as we cannot guarantee an unannounced return will be received.
Returns are sent to:
Sheffield G Collections
Unit 1 Ashfield House
Ashfield Road
Balby
Doncaster DN4 8QD
United Kingdom
We recommend a tracked service. Where the item is faulty, not as described, or incorrectly supplied, we will cover reasonable return postage.
Nothing in this policy affects your statutory rights under UK consumer law.